I feel comforted that it's not just me having this issue, though I think GI should patch up this bug quickly since we can't explore one of the most important rooms in the game!
This is the nonsensical response I got from support, to which I replied to tell them that I COULD NOT EXPLORE THE ROOM TO PROCEED WITH ANY QUESTS!:
We are going to go ahead and mark your request as solved. If you have further questions regarding this matter, please do not hesitate to reply to this email and we will gladly further assist you.
You don't receive any response from our team? Check your Spam folder! Due to spam settings set some of our e-mails may get suspended leading to accidental miscommunication.
Here is a reminder of what your ticket was about:
Michael Pastorius, Oct 31 18:58 (MSK):
Thank you for contacting Game Insight Support Team!
My name is Michael and I am glad to assist you today.
Please, fulfill those quests you can finish right now and you will have the opportunity to get the quests in question pretty soon.
This is the game feature that quests appear in a certain order and tasks become more complicated in the course of the game while you move forward and advance further in the storyline. Thus, to get new quests you should first complete the ones you have at the moment. This will be a step to the goal you recognize though lack skills to reach yet. A journey of a thousand miles begins with a single step. I wish you good luck and hope you will keep me in the know of your success!
Thank you for being our player!
Your Game Insight Support Team