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    Game restarts if I go to gifts page

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    Pavitra

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    Game restarts if I go to gifts page

    Post  Pavitra on Mon Apr 16, 2012 1:42 pm

    As soon as I press the gifts tab my game restarts! I don know what to do! Please help me guys! Sad

    Admin
    Admin

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    Re: Game restarts if I go to gifts page

    Post  Admin on Mon Apr 16, 2012 5:39 pm

    That sounds like a pretty serious issue. The only think I can suggest at this time is the generic response:

    Close out of MM. Press your Home button twice to bring up your background task bar. Hold down one of the icons until an X appears. Close out of every app. Once all the apps are closed, do a hardware restart by holding down Home and Power buttons for 10 seconds.

    Once your device restarts up again, open up MM and try the gift page.

    Let me know if it improves.

    ycul

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    Re: Game restarts if I go to gifts page

    Post  ycul on Tue Apr 17, 2012 4:47 am

    Hi Admin. I tried your advice on my game. It worked for about 5 seconds before closing again. It let me scroll down about 5 rows then closed. I reset my iPad again and this it did not even let me scroll down. I sent a message to sport yesterday and have not heard back from them yet. I hope I get this fixed before the girl animator quest quits. I haven't finished that collection yet.

    Pavitra

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    Re: Game restarts if I go to gifts page

    Post  Pavitra on Tue Apr 17, 2012 1:41 pm

    It dint work! Sad m so unhappy wit the game! The support has not bothered to reply back too

    ycul

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    Re: Game restarts if I go to gifts page

    Post  ycul on Tue Apr 17, 2012 2:03 pm

    If I get them to give me a solution Pavitra I will certainly pasc it on to you.

    Admin
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    Re: Game restarts if I go to gifts page

    Post  Admin on Tue Apr 17, 2012 2:49 pm

    The problem is - these types of issues aren't really fixable without a game update*. All they can do is collect information on what causes it, figure it out, update their programming, then push out an update to everyone.

    (* Short of trying to slim down friends list, free up more memory for the game, restarting device, etc)

    Pavitra

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    Re: Game restarts if I go to gifts page

    Post  Pavitra on Wed Apr 18, 2012 4:08 am

    Hey! I got a reply from them... It says...

    So we could help you better and faster, please provide us with the following information:
    1) Your UDID
    To find it open iTunes on your computer. Select iPad when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number, and the Identifier (UDID) will appear. Please, note that your device needs to be plugged into your computer (the info will not show up unless device is plugged in)
    2) Game version installed
    3) Your device version (iPad or iPad2)
    4) iOS version
    5) Your device crash reports (Use the following link to find them http://blog.redshedtechnology.com/sending-crash-reports-to-a-developer/)
    6) Any more information about your issue

    Thank you for playing our game!

    Your Support team
    Lily Evans


    this is the reply I got... I'll b doing the needful and reply to the suppot

    ycul

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    Re: Game restarts if I go to gifts page

    Post  ycul on Thu Apr 19, 2012 5:46 am

    Pavitra wrote:Hey! I got a reply from them... It says...

    So we could help you better and faster, please provide us with the following information:
    1) Your UDID
    To find it open iTunes on your computer. Select iPad when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number, and the Identifier (UDID) will appear. Please, note that your device needs to be plugged into your computer (the info will not show up unless device is plugged in)
    2) Game version installed
    3) Your device version (iPad or iPad2)
    4) iOS version
    5) Your device crash reports (Use the following link to find them http://blog.redshedtechnology.com/sending-crash-reports-to-a-developer/)
    6) Any more information about your issue

    Thank you for playing our game!

    Your Support team
    Lily Evans


    this is the reply I got... I'll b doing the needful and reply to the suppot

    Hi, Pavitra. this is the response I got after sending the crash reports. I only sent them the 1st one since I have 60. I keep trying to get in there with no luck. Every time I do is sends a report.


    Lily Evans, Apr 18 18:47 (MSK):Thank you for your information!
    We transferred your data to our specialists and they are working on the issue and will fix it as soon as possible.
    Please, contact us any time and feel free to ask questions! We are always there to help you!
    Your Support team
    Lily Eva
    ns


    Hopefully the will come up with a solution soon. In the mean while I have been using a turtle to find charging items. Especially for the chic on the beach ( keep opening the rescuer and surfer icons.) since the reward is more turtles and the charging items don't disappear. For now anyway!

    Hope they fix this issue with us soon. I love opening my gifts everyday. Very Happy

    ycul

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    Re: Game restarts if I go to gifts page

    Post  ycul on Thu Apr 19, 2012 8:35 am

    FYI this is the message I received from GI support just a bit ago.



    EkatDerina Goncharenko, Apr 19 13:10 (MSK):
    We would recommend you upgrading of your operation system to iOS 5.0 and newer. The problem should be fixed after that.
    Thank you for your request.
    Thanks for playing our games
    Support Team
    Ekaterina Goncharenko


    And then this one!

    We are going to go ahead and mark your request as solved. If you have further questions regarding this matter, please do not hesitate to reply to this email and we will gladly further assist you.


    I will wait to upgrade to iOS 5.1 tonight when I go to be. I hear it takes hours. I will let you know tomorrow if this works!!


    ycul

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    Re: Game restarts if I go to gifts page

    Post  ycul on Thu Apr 19, 2012 11:38 pm

    Hi Parvitra. FYI,,, Upgrading to iOS 5.1 fixed the bug in my manor. All is working fine now!

    Pavitra

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    Re: Game restarts if I go to gifts page

    Post  Pavitra on Mon Apr 23, 2012 4:54 am

    Hi ycul Smile m glad the your bug is fixed Smile I'll ugrade too!

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