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    My gift page keeps crashing also!

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    ycul

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    My gift page keeps crashing also!

    Post  ycul on Tue Apr 17, 2012 4:38 am


    Sorry I posted this on the general question page before I saw this!

    Hi, I hope someone can help me. My game keeps crashing on me. Every time I try to get in my gift received page the game closes. Anyone know what this is about? The rest of the game works fine. I can still search the rooms and give gifts but when I open the page to get my gifts it shows the first 2 rows of gifts ( 8 ) and won't scroll down. (I have hundreds of various charging items in there. Green kline vases, sand, etcetera and about 15 precious coconuts.) If I attempt to scroll down it crashes. If I try and select a gift from the 2 rows that are showing it crashes. It was working fine until yesterday afternoon when I shut down my iPad to save on the battery. Does anyone know what will happen if I delete the app and reload from my iTunes account? I just backed up my iPad 2 days ago.

    Thanks for any advice.

    ycul

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    Re: My gift page keeps crashing also!

    Post  ycul on Tue Apr 17, 2012 4:51 am

    Hi Admin. I tried your advice to Pavitra on my game. It worked for about 5 seconds before closing again. It let me scroll down about 5 rows then closed. I reset my iPad again and this it did not even let me scroll down. I sent a message to sport yesterday and have not heard back from them yet. I hope I get this fixed before the girl animator quest quits. I haven't finished that collection yet.

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    Re: My gift page keeps crashing also!

    Post  Admin on Tue Apr 17, 2012 1:02 pm

    I have responded in your other thread. I doubt GI Support will be able to offer any help. Regardless of what you try, I would suggest not uninstalling as that can lead to all sort of issues that are unfixable.

    ycul

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    Re: My gift page keeps crashing also!

    Post  ycul on Tue Apr 17, 2012 1:31 pm

    Admin wrote:I have responded in your other thread. I doubt GI Support will be able to offer any help. Regardless of what you try, I would suggest not uninstalling as that can lead to all sort of issues that are unfixable.

    Thanks Admin. I got an email from them today this is what they need from me!


    Lily Evans, Apr 17 16:29 (MSK):So we could help you better and faster, please provide us with the following information:
    1) Your UDID
    To find it open iTunes on your computer. Select iPad when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number, and the Identifier (UDID) will appear. Please, note that your device needs to be plugged into your computer (the info will not show up unless device is plugged in)
    2) Game version installed
    3) Your device version (iPad or iPad2)
    4) iOS version
    5) Your device crash reports (Use the following link to find them http://blog.redshedtechnology.com/sending-crash-reports-to-a-developer/)
    6) Any more information about your issue
    Thank you for playing our game!
    Your Support team
    Lily Evans


    What do they do with this? Look at all my entries from my game? I am not sure why they need all this! What is a UDID ?
    Sorry I am completely programer illiterate.

    As far as getting out one gift a time. I tried that and no luck. It closes before I can click the item.

    I did manage to fulfill the Girl quest today by using a charm and clicking on rescuers and surfer girls, Got lots of flippers and masks. Funnily enough when you go to charge that collection it does not take your charging items so I managed to get 7 turtles. Doing a happy dance for the time being....

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    Re: My gift page keeps crashing also!

    Post  Admin on Tue Apr 17, 2012 1:36 pm

    Hello.

    All the information they are requesting from you is actually to help them identify the cause of the bug. With that information, they might be able to fix it for the next update.

    None of the information they are asking contains sensitive data, so it is okay to submit it to them if you can.

    The information they are requesting for it simply to see what the cause is. They will not be able to fix the issue for you unless they update the game.

    Go ahead and send them the information they have requested. Who knows.. maybe they'll be able offer some suggestions.

    ycul

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    Re: My gift page keeps crashing also!

    Post  ycul on Thu Apr 19, 2012 8:37 am

    Post this here as well in case people are following the progress here.



    FYI this is the message I received from GI support just a bit ago.



    EkatDerina Goncharenko, Apr 19 13:10 (MSK):
    We would recommend you upgrading of your operation system to iOS 5.0 and newer. The problem should be fixed after that.
    Thank you for your request.
    Thanks for playing our games
    Support Team
    Ekaterina Goncharenko



    And then this one!

    We are going to go ahead and mark your request as solved. If you have further questions regarding this matter, please do not hesitate to reply to this email and we will gladly further assist you.

    I will wait to upgrade to iOS 5.1 tonight when I go to be. I hear it takes hours. I will let you know tomorrow if this works!!

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    Re: My gift page keeps crashing also!

    Post  Admin on Thu Apr 19, 2012 4:10 pm

    Hello. It only takes about 15 minutes to update to 5.X (depending on the speed of your internet connection).

    I HIGHLY recommend doing a full backup of your iPad before updating. http://support.apple.com/kb/HT1766

    Good luck!

    ycul

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    Re: My gift page keeps crashing also!

    Post  ycul on Thu Apr 19, 2012 11:36 pm

    Yeah! It worked. All is well in my manor now!!! Very Happy Very Happy Very Happy

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    Re: My gift page keeps crashing also!

    Post  Admin on Fri Apr 20, 2012 2:45 am

    Very good! Now you can play all day long! alien

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