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    Bugs in the new update.

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    CheezerWhizzer

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    Bugs in the new update.

    Post  CheezerWhizzer on Mon May 14, 2012 11:50 pm

    Initially, the new update was great. However, since the server issues started I have not gotten any of my achievement chests. Three of them. I got the message but the chest didn't make it into my inventory. How do I contact game insight? I don't want to play only to not get the chests. I'd rather wait until it's fixed.

    Anyone else having this problem?



    engineer

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    Re: Bugs in the new update.

    Post  engineer on Tue May 15, 2012 10:33 am

    CheezerWhizzer wrote:Initially, the new update was great. However, since the server issues started I have not gotten any of my achievement chests. Three of them. I got the message but the chest didn't make it into my inventory. How do I contact game insight? I don't want to play only to not get the chests. I'd rather wait until it's fixed.

    Anyone else having this problem?


    Are you absolutely sure that the awards for the achievements you unlocked were chests? I completed a bunch last night and for most the rewards were a compass, a tesla coil, a magnet, etc. and they just went to inventory rather than arriving in a chest. That said, I didn't see any problems with the achievements last night although I did have some connectivity issues.

    Mbstr8k

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    Re: Bugs in the new update.

    Post  Mbstr8k on Tue May 15, 2012 11:12 am

    engineer wrote:
    CheezerWhizzer wrote:Initially, the new update was great. However, since the server issues started I have not gotten any of my achievement chests. Three of them. I got the message but the chest didn't make it into my inventory. How do I contact game insight? I don't want to play only to not get the chests. I'd rather wait until it's fixed.

    Anyone else having this problem?


    Are you absolutely sure that the awards for the achievements you unlocked were chests? I completed a bunch last night and for most the rewards were a compass, a tesla coil, a magnet, etc. and they just went to inventory rather than arriving in a chest. That said, I didn't see any problems with the achievements last night although I did have some connectivity issues.


    The achievements reward you different things based on the level of achievement. You might start with one small item at ribbon one then, move up to foods or chests that contain several items as your achievement level increases in the one area. I have a few that I am getting a chest with three items in it. I'm anxious to complete one that popped up this morning.....explore a lot of rooms in Silohuette mode and I'll get diamonds!

    DiAnn2012

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    Re: Bugs in the new update.

    Post  DiAnn2012 on Tue May 15, 2012 1:12 pm

    CheezerWhizzer wrote:Initially, the new update was great. However, since the server issues started I have not gotten any of my achievement chests. Three of them. I got the message but the chest didn't make it into my inventory. How do I contact game insight? I don't want to play only to not get the chests. I'd rather wait until it's fixed.

    Anyone else having this problem?



    Me too. Happened quite often last night and 2x today. I would receive a message saying I had earned a chest but nothing ever appeared in my inventory. Given the amount of server issues GI is experiencing with the new uodate, do you think contacting them about missing chests would do any good?

    Admin
    Admin

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    Re: Bugs in the new update.

    Post  Admin on Tue May 15, 2012 10:54 pm

    I have been counting my chests, and have not experience this issue. I'll continue to count my chests Very Happy

    pmf

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    Re: Bugs in the new update.

    Post  pmf on Wed May 16, 2012 7:10 pm

    Same here. Annoying since the chests were loaded!


    DiAnn2012 wrote:
    CheezerWhizzer wrote:Initially, the new update was great. However, since the server issues started I have not gotten any of my achievement chests. Three of them. I got the message but the chest didn't make it into my inventory. How do I contact game insight? I don't want to play only to not get the chests. I'd rather wait until it's fixed.

    Anyone else having this problem?



    Me too. Happened quite often last night and 2x today. I would receive a message saying I had earned a chest but nothing ever appeared in my inventory. Given the amount of server issues GI is experiencing with the new uodate, do you think contacting them about missing chests would do any good?

    LaVentosa

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    Re: Bugs in the new update.

    Post  LaVentosa on Thu May 17, 2012 9:39 am

    Before my charm-stacking Turtlemania spree this morning I almost posted that I didn't have the chest-not-appearing problem. Now, I'm not so sure, but here goes:

    I did a spreadsheet yesterday of achievments , their levels, tasks and rewards, at least as far as I had already accomplished them. Many were not even started, for some I had the 1st ribbons, 1 or 2 I had further along on the 3rd or 4th ribbon. Although because of the initial "whoa-update-cool" I did not remember exactly the first steps of those higher ones, one thing became quite clear: as MBstr8k stated, most of the 1st ribbons rewards are coffee, teslas, idols chocolate or moebius bands, the chests appear earliest at ribbon 2 or after.

    Yesterday I got a message for completing stage 2 (called "Darling") of the "Birthday person" achievment, which is the "birthday chest" I got,
    Today as the popup window showed, I should have got chests for ribbon 2 of "Hedgehog in the Fog" and the 2nd of "Dunderhead" (The failing exploration one) , but did NOT get them in my inventory. As it was the 1st ribbon for each of them for me, I was suspicious and looked it up in my spreadsheet. Indeed, the rewards were a moebius band and a cup of coffee - which I might have got or not (do YOU keep track of each moebius band? Smile )

    Later on I finished the 5th (yeah!) stage of "Dynamo" and actually got the chest, it's called "Dynamo Machine's Chest.
    So there seems to be a glitch, but it doesn't seem to be that one doesn't get the reward, but that the congratulation messages show the wrong rewards.

    What did I think? a Mystery Manor update without bugs? pig

    By the way - The game crashes continually for me since the update. At least 15 times in 45 minutes this morning - lost 2 lucky clovers & silver yingyangs befor I could top them with a phoenix Evil or Very Mad

    Catie12

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    manor will not load and open!

    Post  Catie12 on Thu May 17, 2012 11:31 am

    ince the last update my manor randomly decides not to load and open. I am unable to get into manor at all today. the home mystery manor page begins to load shows loading progress then completely idsappear and page goes black. I have tried and tried to get into my manor. please help! I have never gotten replies to any questions I submit to game support. I want to play and I'm bummed now. any suggestions would be appreciated.

    engineer

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    Re: Bugs in the new update.

    Post  engineer on Thu May 17, 2012 11:52 am

    LaVentosa wrote: Before my charm-stacking Turtlemania spree this morning I almost posted that I didn't have the chest-not-appearing problem. Now, I'm not so sure, but here goes:

    I did a spreadsheet yesterday of achievments , their levels, tasks and rewards, at least as far as I had already accomplished them. Many were not even started, for some I had the 1st ribbons, 1 or 2 I had further along on the 3rd or 4th ribbon. Although because of the initial "whoa-update-cool" I did not remember exactly the first steps of those higher ones, one thing became quite clear: as MBstr8k stated, most of the 1st ribbons rewards are coffee, teslas, idols chocolate or moebius bands, the chests appear earliest at ribbon 2 or after.

    Yesterday I got a message for completing stage 2 (called "Darling") of the "Birthday person" achievment, which is the "birthday chest" I got,
    Today as the popup window showed, I should have got chests for ribbon 2 of "Hedgehog in the Fog" and the 2nd of "Dunderhead" (The failing exploration one) , but did NOT get them in my inventory. As it was the 1st ribbon for each of them for me, I was suspicious and looked it up in my spreadsheet. Indeed, the rewards were a moebius band and a cup of coffee - which I might have got or not (do YOU keep track of each moebius band? Smile )

    Later on I finished the 5th (yeah!) stage of "Dynamo" and actually got the chest, it's called "Dynamo Machine's Chest.
    So there seems to be a glitch, but it doesn't seem to be that one doesn't get the reward, but that the congratulation messages show the wrong rewards.

    What did I think? a Mystery Manor update without bugs? pig

    By the way - The game crashes continually for me since the update. At least 15 times in 45 minutes this morning - lost 2 lucky clovers & silver yingyangs befor I could top them with a phoenix Evil or Very Mad
    Yep, this is exactly what I've figured out as well. The rewards aren't actually the chests, the pop up windows are showing the wrong ones. So no worries people!

    Mooscrat

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    Re: Bugs in the new update.

    Post  Mooscrat on Mon May 28, 2012 9:26 pm

    Completely lost connection to their server, all no Internet connection messages...just me?

    Trekker

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    Re: Bugs in the new update.

    Post  Trekker on Mon May 28, 2012 9:31 pm

    Mooscrat wrote:Completely lost connection to their server, all no Internet connection messages...just me?

    I don't know if that's from the update, I think it's more from overloaded server. My connection was sporadic all day. I had a lot of trouble visiting friends or retrieving gifts.

    A lot more people were home during the day today than usual.

    Catie12

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    no internet connection

    Post  Catie12 on Mon May 28, 2012 10:06 pm

    It has been a very frustrating few hours; game is crashing again and I cannot get any internet connection at all for MM. Just like someone else posted can't visit friends, other rooms or do anything that requires internet.
    Game should load and work regardless of how many people are playing it. Sad, I go back to work in the morning, had planned to play while I was off.


    Admin
    Admin

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    Re: Bugs in the new update.

    Post  Admin on Mon May 28, 2012 10:23 pm

    Bandwidth is expensive - GI is just being 'thrifty' with all the money they make from their players. They don't want to overbuy too much bandwidth, because it would be a 'waste' then and it would cut into their profits.

    It's like the phone carriers in the USA - AT&T is useless in NYC during peak hours, but fine in the mornings and night.

    Horry

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    Re: Bugs in the new update.

    Post  Horry on Thu May 31, 2012 4:36 am

    Weird thing is that my game only crashes when I want to visit a high level friend. Don't know if it is coincedence or not. After reboot the visit will succeed....

    NativeGramma

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    Game crashed, my turtle disappeared

    Post  NativeGramma on Tue Jun 12, 2012 2:27 am

    Right after i used a turtle of luck my game crashed. I went back to manor and now i have no turtle Crying or Very sad its not even in my inventory Sad is there anything i can do? Or is it just my bad luck and try to gather collection to get more confused

    LaVentosa

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    Re: Bugs in the new update.

    Post  LaVentosa on Tue Jun 12, 2012 9:36 am

    NativeGramma wrote:Right after i used a turtle of luck my game crashed. I went back to manor and now i have no turtle Crying or Very sad its not even in my inventory Sad is there anything i can do? Or is it just my bad luck and try to gather collection to get more confused
    yes, that happened a few times to me - even worse if you have a silver-yingyang combined with it and both of them are gone Mad

    NativeGramma

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    Re: Bugs in the new update.

    Post  NativeGramma on Thu Jun 14, 2012 4:37 pm

    LaVentosa wrote:
    NativeGramma wrote:Right after i used a turtle of luck my game crashed. I went back to manor and now i have no turtle Crying or Very sad its not even in my inventory Sad is there anything i can do? Or is it just my bad luck and try to gather collection to get more confused
    yes, that happened a few times to me - even worse if you have a silver-yingyang combined with it and both of them are gone Mad
    Yes i'm thankful i hadnt had the chance to use my other charms.

    NativeGramma

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    Faithful Heart gone

    Post  NativeGramma on Thu Jun 14, 2012 4:43 pm

    When i upgraded i was a day or two away from getting, what i think is called, the faithful heart. When i got it i never actually got the reward it just said i had earned the first fragment. Now today again i should have gotten it and never did, just the first fragment ?!? Anyone else noticing this ?

    Admin
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    Re: Bugs in the new update.

    Post  Admin on Thu Jun 14, 2012 7:59 pm

    NativeGramma wrote:When i upgraded i was a day or two away from getting, what i think is called, the faithful heart. When i got it i never actually got the reward it just said i had earned the first fragment. Now today again i should have gotten it and never did, just the first fragment ?!? Anyone else noticing this ?

    My faithful heart will kick into effect in a few days, so I can let you know then if it is working properly.

    Mooscrat

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    Re: Bugs in the new update.

    Post  Mooscrat on Thu Jun 14, 2012 10:33 pm

    Reposting a message I received from GI support...hope it helps anyone who needs...seems the unvisitable friends may be an issue for a bit yet...ho hum

    ""Hello and thank you for your request.

    The problem with friends is well-known and our specialists are working hard on fixing this issue.
    We hope to resolve it as soon as possible.Please, wait for it and thank you for your patience. The update will be released soon because we really need to solve the problems which occured after the last update!
    We are apologizing for any inconvenience.

    We are sending you a code that will help you to close the beach action: 24caf4

    Thanks for playing our games
    Support Team""


    NativeGramma

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    Re: Bugs in the new update.

    Post  NativeGramma on Fri Jun 15, 2012 4:57 am

    Mooscrat wrote:Reposting a message I received from GI support...hope it helps anyone who needs...seems the unvisitable friends may be an issue for a bit yet...ho hum

    ""Hello and thank you for your request.

    The problem with friends is well-known and our specialists are working hard on fixing this issue.
    We hope to resolve it as soon as possible.Please, wait for it and thank you for your patience. The update will be released soon because we really need to solve the problems which occured after the last update!
    We are apologizing for any inconvenience.

    We are sending you a code that will help you to close the beach action: 24caf4

    Thanks for playing our games
    Support Team""


    I entered this code and a message saying " this code can only be used once " popped up Sad the only codes i've ever entered are weekend codes confused


    Last edited by NativeGramma on Fri Jun 15, 2012 4:59 am; edited 1 time in total (Reason for editing : Does not show that i am responding to a quote)

    LaVentosa

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    Re: Bugs in the new update.

    Post  LaVentosa on Fri Jun 15, 2012 7:08 am

    NativeGramma wrote:When i upgraded i was a day or two away from getting, what i think is called, the faithful heart. When i got it i never actually got the reward it just said i had earned the first fragment. Now today again i should have gotten it and never did, just the first fragment ?!? Anyone else noticing this ?
    From your post I'm not quite sure whether you have the concept of the faithful heart straight:
    To get the faithful heart, you have to collect 4 fragments, for each of those you have to visit the Manor 5 days in a row (it's this "a reward for your faithfulness" window popping up each day you open it)
    After having visited the 4th time the 5th day (so 20 days in total, but you can start collecting for the next one already during the week the heart is running), you collect automatically the 4th fragment and the charm kicks in. I've had the faithful heart running last week before the update, did the update nevertheless, and still had it afterwards - so it should work these days.

    regarding the code Mooscrat posted - when support sends a code to the person questioning, usually the code works _only_ for that person and _only_ once. So in this case it seems the code was _only_ to close the beach event, not supposed to work for you, and of course it had been used before.

    Idea


    Last edited by LaVentosa on Sun Jun 17, 2012 3:01 pm; edited 2 times in total (Reason for editing : because I realized I got the amount of days wrong :))

    dotje

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    Re: Bugs in the new update.

    Post  dotje on Fri Jun 15, 2012 11:23 am

    NativeGramma wrote:Right after i used a turtle of luck my game crashed. I went back to manor and now i have no turtle Crying or Very sad its not even in my inventory Sad is there anything i can do? Or is it just my bad luck and try to gather collection to get more confused

    If your game crash the minute you try something, close the app completely before you start the game again.
    I can't say I'm sure, but I think it doesn't save the last action on the memory of the iPad if you do.

    I always do that in case my gifts disappear (which happened to me before)

    NativeGramma

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    Re: Bugs in the new update.

    Post  NativeGramma on Fri Jun 15, 2012 2:04 pm

    LaVentosa wrote:
    NativeGramma wrote:When i upgraded i was a day or two away from getting, what i think is called, the faithful heart. When i got it i never actually got the reward it just said i had earned the first fragment. Now today again i should have gotten it and never did, just the first fragment ?!? Anyone else noticing this ?
    From your post I'm not quite sure whether you have the concept of the faithful heart straight:
    To get the faithful heart, you have to collect 4 fragments, for each of those you have to visit the Manor 7days in a row (it's this "a reward for your faithfulness" window popping up each day you open it)
    After having visited the 4th time the 7th day (so 28 days in total, but you can start collecting for the next one already during the week the heart is running), you collect automatically the 4th fragment and the charm kicks in. I've had the faithful heart running last week before the update, did the update nevertheless, and still had it afterwards - so it should work these days.

    regarding the code Mooscrat posted - when support sends a code to the person questioning, usually the code works _only_ for that person and _only_ once. So in this case it seems the code was _only_ to close the beach event, not supposed to work for you, and of course it had been used before.

    Idea

    No i understand the concept of the faithful heart Smile i've been receiving it "faithfully" for the past 4 months Wink i was needing my last fragment before the update now i only have one fragment and never received the faithful heart. No matter im doing fine without it Wink thanks for your feedback Smile much appreciated

    NativeGramma

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    Re: Bugs in the new update.

    Post  NativeGramma on Fri Jun 15, 2012 2:07 pm

    dotje wrote:
    NativeGramma wrote:Right after i used a turtle of luck my game crashed. I went back to manor and now i have no turtle Crying or Very sad its not even in my inventory Sad is there anything i can do? Or is it just my bad luck and try to gather collection to get more confused

    If your game crash the minute you try something, close the app completely before you start the game again.
    I can't say I'm sure, but I think it doesn't save the last action on the memory of the iPad if you do.

    I always do that in case my gifts disappear (which happened to me before)


    Awesome Smile that makes total sense Wink thanks i will do that next time Wink wich will probably be today lol been crashing frequently. Thanks again appreciate it Smile

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