"Thank you for informing us about your results! We are always very glad to be in the know of your success!
Anyway should there be questions you need our assistance with, do not hesitate to contact our Support Team. We shall do our best to help you!
Your Support team
Followed by this : "Dear mistyfarris,
We are going to go ahead and mark your request as solved. If you have further questions regarding this matter, please do not hesitate to reply to this email and we will gladly further assist you.".
Granted, I am able to receive collection items now but the replies seemed very strange. Why not just say "have we fixed the problem?".
So then today I get this :
We'd love to hear what you think of our customer service. Please, take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
And I'm honestly not sure how to even answer (not that it matters) because my problem was fixed but my "customer service" was less than satisfactory!!!