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    HELP please - iPad transfer

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    Lilmuchee

    Posts : 2
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    Join date : 2014-07-16

    HELP please - iPad transfer

    Post  Lilmuchee on Wed Jul 16, 2014 6:17 pm

    Hi, I need help please! One day I woke up & my iPad wouldn't turn on. I took it to the Apple store, they couldn't fix it, & I bought a new one. The same day, I emailed GI support & asked for help restoring my game. I have been a daily player for OVER TWO YEARS & had more than 600 friends! They responded & said game data is only saved on their server for "a limited time," but I figured since I play daily I was going to be fine. I sent them all info I could considering the other iPad would not turn on, including invoices for purchases. Now nearly 2 weeks later, they say my data can't be found on their server!! They credited all my purchases (diamonds) to my "new" game, but I am so angry and frustrated! Does anyone know what I can do?? Sad

    Otherwise, PLEASE add me: 4b2e6d. I play & gift daily!!!

    Skyler

    Posts : 116
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    Join date : 2012-05-02
    Age : 47
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    Re: HELP please - iPad transfer

    Post  Skyler on Thu Jul 17, 2014 10:35 am

    Lilmuchee wrote:Hi, I need help please! One day I woke up & my iPad wouldn't turn on. I took it to the Apple store, they couldn't fix it, & I bought a new one. The same day, I emailed GI support & asked for help restoring my game. I have been a daily player for OVER TWO YEARS & had more than 600 friends! They responded & said game data is only saved on their server for "a limited time," but I figured since I play daily I was going to be fine. I sent them all info I could considering the other iPad would not turn on, including invoices for purchases. Now nearly 2 weeks later, they say my data can't be found on their server!! They credited all my purchases (diamonds) to my "new" game, but I am so angry and frustrated! Does anyone know what I can do?? Sad

    Otherwise, PLEASE add me: 4b2e6d. I play & gift daily!!!

    Did you ever back up to the cloud or your computer? If so, a backup of your game should be there and you can restore it from that backup. Otherwise, there is no other option. I will be happy to add you and help out as I can.

      Current date/time is Sun Dec 04, 2016 5:18 pm