I am blocked from the MM Facebook page, but I was one of the people that reached out to venture beat, and have spent tonight researching other media outlets that might be interested in this. Game Insight has a media page where they list all stories on their company and games. I can't post the link because new members are not allowed to but you can find it if you google Game Insight, then click on their News link, and then their Publications tab. It is a great list of media outlets that might be interested in this story!
Below is the letter that I sent to Gamezebo this evening:
Dear Mr. Hildebrand,
Earlier this year, you wrote a story regarding the Russian gaming company, Game Insight. I am writing to you to make you aware of a developing issue with this company that has already, and will continue to affect their revenue.
Over the past few days, Game Insight has found themselves knee deep in a customer revolt. Their flagship game, Mystery Manor: Hidden Adventure is at the heart of this melee. Their rating in the Apple app store has plummeted from five to two stars, with hundreds of negative reviews pouring in. Last week, Mystery Manor was the second highest grossing app on iTunes, but due to a global player boycott, they have fallen to 12th, and will continue to fall as more players join this effort.
It takes a lot to get players from all walks of life so enraged, to not just delete an app but make a concerted effort to vocalize their displeasure. Game Insight has been incredibly unprofessional with their users, providing a game fraught with bugs, no customer service, refusal to refund purchases, and frequent updates that make the game nearly impossible to play without paying vast amounts of money (although the game is advertised to their users as absolutely free).
Most recently, GI asked players to post feedback on their Facebook page, but as fans began to do so, they deleted and banned any poster who expressed any opinion that was in any way negative. This resulted (and continues to result) in thousands of posts erased over the past three days. With players unable to vent their frustrations to GI support and unable to do so on their Facebook page, they have begun seeking alternative ways to express their displeasure.
Although GI is now releasing statements to suggest they are working on these issues, these issues did not develop overnight - many months of being ignored was the motivator for GI customers - and even now, GI continues to ignore and ban their players.
I believe that this is a story worthy of your attention. I encourage you to read the reviews from players in the Apple app store and visit the links below (the Mystery Manor Facebook page, Mystery Manor Unofficial Fan Forum and Mystery Manor proboards).
(my email listed all three links here)
These pages will help you to understand the depth of customer displeasure with this company.
Isabella Beckett I encourage EVERYONE to blitz these media outlets with our info
. I plan to continue sending letters to this list