"Your request has been acknowledged and placed in a support queue and we shall get back to you as soon as possible. In the meantime we would recommend you to check our FAQ that has been created and is being constantly updated by our specialists. It may contain an answer to your question: http://gameinsight.zendesk.com/forums".
If your matter is resolved or you have any additional information regarding the issue please leave a us comment.
I didn't care much for that answer, and I gave them this one:
"I'm just asking about Facebook events for free diamonds. Why is the question so difficult? Besides the fact that all the players know you have the most awful customer support, famous for stalling and not answering our questions. Why not try to do better and boost YOUR reputation??
You might win a prize.
Does anyone else have like major issues with their ridiculous responses?