+13
ainatial
Trekker
PegWalt
engineer
Dazza JP
GraceMarie
Martino
Lpc
Avis
Vovan23mvp
Admin
Lynne1000
maryJJ
17 posters
Brand New Update
maryJJ- Posts : 7
Points : 4576
Reputation : 0
Join date : 2012-06-07
Age : 31
Friend Code : 458623
MM Name : mary
- Post n°1
Brand New Update
Has anyone updated their game with the newest update? Now that I have, my game crashes every time I try to visit a friend. It is so frustrating. Any help or suggestions would be appreciated. Thanks.
Lynne1000- Posts : 29
Points : 4690
Reputation : 0
Join date : 2012-03-15
Age : 62
Location : UK
Friend Code : 811861
MM Name : Lynne
- Post n°2
Re: Brand New Update
Since the new update my game doesn't crash when visiting friends, it just takes a long time to get there - I would say approx 30 seconds and very frustrating. The game occasionally kicks me out and sometimes when I'm in a room so of course I lose the experience and energy spent.
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°3
Re: Brand New Update
New updates always cause issues for a few days. Things should return to normal somewhat after the weekend.
Always close all apps and restart your iPad if you have any issues playing. It fixes many problems.
Always close all apps and restart your iPad if you have any issues playing. It fixes many problems.
maryJJ- Posts : 7
Points : 4576
Reputation : 0
Join date : 2012-06-07
Age : 31
Friend Code : 458623
MM Name : mary
- Post n°4
Re: Brand New Update
Ok thanks. And i tried the restart and closing apps, but it didn't work. I will see if this is fixed in a few days.
Vovan23mvp- Posts : 39
Points : 4662
Reputation : 5
Join date : 2012-04-20
- Post n°5
Re: Brand New Update
My game crushes too. Will write a letter to GI
Avis- Posts : 32
Points : 4667
Reputation : 6
Join date : 2012-04-13
Age : 73
Location : Latchingdon, Essex
Friend Code : f9ddb2
MM Name : Avis
- Post n°6
Re: Brand New Update
I'm having the same problem, used to crash when I tried to connect to higher level players, over level 50, but now I can't get to anyone. I've restarted and it's still the same :-(
Lpc- Posts : 4
Points : 4571
Reputation : 0
Join date : 2012-06-10
- Post n°7
Re: Brand New Update
I've tried to visit friends for 2 days now since the update. I get kicked out every time. I have rebooted the game and my iPad to no avail. Help!!!
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°8
Re: Brand New Update
Have you tried:
http://www.mmuff.com/t370-closing-all-apps-and-restarting ?
http://www.mmuff.com/t370-closing-all-apps-and-restarting ?
Guest- Guest
- Post n°9
Re: Brand New Update
deleted
Last edited by kat82 on Fri Aug 03, 2012 11:40 am; edited 1 time in total
Martino- Posts : 64
Points : 4786
Reputation : 5
Join date : 2012-03-05
Location : NL
Friend Code : 170526
MM Name : Martino
- Post n°10
Re: Brand New Update
kat82 wrote:Based on my casual survey, it seems that ipad 2 players have no problems visiting friends.
I'm a IPAD 2 player but with limited amount of friends ((<70), and I am kicked out a few times (not a lot). Before the update that has never happened to me.
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°11
Re: Brand New Update
Martino wrote:kat82 wrote:Based on my casual survey, it seems that ipad 2 players have no problems visiting friends.
I'm a IPAD 2 player but with limited amount of friends ((<70), and I am kicked out a few times (not a lot). Before the update that has never happened to me.
Same here - prior to this update, I never had any issues with the App crashing. Now, I have a few. Not a big deal, I can hop right back in.
Vovan23mvp- Posts : 39
Points : 4662
Reputation : 5
Join date : 2012-04-20
- Post n°12
Re: Brand New Update
Here is the answer:
Thank you for contacting Game Insight Support Team!
My name is Lily and I am here to assist you the best way I can. Will you please provide me with the following information so I could have a deeper look into your problem:
1) Your UDID
To find it open iTunes on your computer. Select device when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number, and the Identifier (UDID) will appear. Please, note that your device needs to be plugged into your computer (the info will not show up unless device is plugged in).
2) Game version installed.
3) Your device version (iPad or iPad2).
4) iOS version.
5) Your device crash reports (Use the following link to find them http://blog.redshedtechnology.com/sending-crash-reports-to-a-developer/)
6) Any more information about your issue.
Thank you for playing our game!
Looking forward to help you out!
Your Support team
Lily Evans
Send all data except game crushes report (can't get im 'cause far away from mcbook)
Thank you for contacting Game Insight Support Team!
My name is Lily and I am here to assist you the best way I can. Will you please provide me with the following information so I could have a deeper look into your problem:
1) Your UDID
To find it open iTunes on your computer. Select device when it appears in the left column. Click the Summary tab. The serial number will be displayed. Click Serial Number, and the Identifier (UDID) will appear. Please, note that your device needs to be plugged into your computer (the info will not show up unless device is plugged in).
2) Game version installed.
3) Your device version (iPad or iPad2).
4) iOS version.
5) Your device crash reports (Use the following link to find them http://blog.redshedtechnology.com/sending-crash-reports-to-a-developer/)
6) Any more information about your issue.
Thank you for playing our game!
Looking forward to help you out!
Your Support team
Lily Evans
Send all data except game crushes report (can't get im 'cause far away from mcbook)
GraceMarie- Posts : 20
Points : 4601
Reputation : 0
Join date : 2012-06-03
Age : 52
Location : Mississippi
Friend Code : F4165f
MM Name : Grace
- Post n°13
Strength
Since the update when I tip or help my red meter does not move. I lose the strength but I don't get the credit for using it. Is anyone else having this problem?
Dazza JP- Posts : 309
Points : 5054
Reputation : 32
Join date : 2012-04-23
Age : 52
Location : London, UK
Friend Code : Secret
MM Name : Dazza JP
- Post n°14
Re: Brand New Update
GraceMarie wrote:Since the update when I tip or help my red meter does not move. I lose the strength but I don't get the credit for using it. Is anyone else having this problem?
Mine is working fine, but since the update, many players are having different things happening to others.
engineer- Posts : 284
Points : 4991
Reputation : 25
Join date : 2012-03-07
- Post n°15
Re: Brand New Update
Have you reached level 51 in reputation? That's the highest level you can reach, so your red bar stays filled and the numbers won't go up any higher. If not, then it sounds like you've found a bug!GraceMarie wrote:Since the update when I tip or help my red meter does not move. I lose the strength but I don't get the credit for using it. Is anyone else having this problem?
PegWalt- Posts : 167
Points : 4855
Reputation : 14
Join date : 2012-03-14
Age : 75
Location : Pittsburgh, PA USA
Friend Code : a4b306
MM Name : PegWalt
- Post n°16
Brand New Update
Now it seems since Sunday, when friends visit me the only opened rooms are Bedroom, Dressing Room, Livingroom, Bathroom & Kitchen. All of the others appear locked and I have all rooms opened. Is this happening with anyone else? Now I'm only able to get tips in those 5 rooms.
Trekker- Posts : 186
Points : 4873
Reputation : 1
Join date : 2012-03-04
Friend Code : Ask me
MM Name : Trekker
- Post n°17
Re: Brand New Update
That was happening to me even before the update. I visited two different manors and they only had 6 rooms open, but I knew they actually had them all open. It took awhile for it to change back to what they were before.
I'm not sure if it's coincidence, but one of them I noticed had leveled up when I came back.
I'm not sure if it's coincidence, but one of them I noticed had leveled up when I came back.
Guest- Guest
- Post n°18
Re: Brand New Update
kat82 wrote:Based on my casual survey, it seems that ipad 2 players have no problems visiting friends.
I should have said iPad 2 players have less problems. I am using iPad 1. As of now, I still cannot visit most friends. When I replied messages on the wall, my game sometimes crashed. I have done all the "rebooting". I already have crash problems prior to the update but I still could visit friends after restarting the game. Now it is completely impossible. As this seems to be a common problem for some players, I am just waiting for the problems to be fixed by the developer.
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°19
Re: Brand New Update
PegWalt wrote:Now it seems since Sunday, when friends visit me the only opened rooms are Bedroom, Dressing Room, Livingroom, Bathroom & Kitchen. All of the others appear locked and I have all rooms opened. Is this happening with anyone else? Now I'm only able to get tips in those 5 rooms.
I, too, have noticed this. I think it's just a failure of the game to update the opened room list for a friend when you are visiting. If you return to the manor, it should be correct the second time around.
ainatial- Posts : 1
Points : 4649
Reputation : 0
Join date : 2012-03-19
Friend Code : 0ac9e1
- Post n°20
Re: Brand New Update
I am using Ipad 1 and am having the same problem. Game crashes when I try to visit friends =( but then i realised I could visit friends that are level25 and under.
azwildcat- Posts : 2
Points : 4571
Reputation : 0
Join date : 2012-06-06
Location : PA
Friend Code : bfc121
MM Name : azwildcat
- Post n°21
Re: Brand New Update
Does anyone know if it's possible to log into the game on a different iPad? I have iPad 1, but my husband has ipad2. If I download the app on his device, can I still be me? Or do I have to start over? The crashing situation is really frustrating!
Guest- Guest
- Post n°22
Re: Brand New Update
I wrote to Tech Support on the crash problem when visiting friends and here is their reply:
Thank you for your information and support provided!
I have transferred your data to our specialists so they could have a closer look at your case and take necessary steps to eliminate the issue as soon as possible. Though it might require us some time to fix everything we shall do our best to implement appropriate changes in future updates. Please, stay tuned and keep an eye on news and game versions coming out.
In the meantime should you come across any other questions feel free to contact our Support Team! We are always there to help you!
Your Support team
Lily Evans
Thank you for your information and support provided!
I have transferred your data to our specialists so they could have a closer look at your case and take necessary steps to eliminate the issue as soon as possible. Though it might require us some time to fix everything we shall do our best to implement appropriate changes in future updates. Please, stay tuned and keep an eye on news and game versions coming out.
In the meantime should you come across any other questions feel free to contact our Support Team! We are always there to help you!
Your Support team
Lily Evans
maryJJ- Posts : 7
Points : 4576
Reputation : 0
Join date : 2012-06-07
Age : 31
Friend Code : 458623
MM Name : mary
- Post n°23
Re: Brand New Update
They gave me the exact same disappointing answer word for word.
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°24
Re: Brand New Update
azwildcat wrote:Does anyone know if it's possible to log into the game on a different iPad? I have iPad 1, but my husband has ipad2. If I download the app on his device, can I still be me? Or do I have to start over? The crashing situation is really frustrating!
You cannot move accounts across iPads so easily. You would have to do a complete restore of your iPad data to your other iPad, wiping all data on that device.
Admin- Admin
- Posts : 969
Points : 5751
Reputation : 31
Join date : 2012-03-03
Friend Code : B15B06
MM Name : rainkid
- Post n°25
Re: Brand New Update
maryJJ wrote:They gave me the exact same disappointing answer word for word.
Yes, when they're responding to 20,000 inquiries (just estimating), they do use the same response to most of the questions.