Easter Event

DivaVampTina Mon Apr 09, 2012 5:40 am

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Post n°26

Re: Easter Event

DivaVampTina Mon Apr 09, 2012 5:40 am

Yep

Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

karen_ni Mon Apr 09, 2012 5:09 pm

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Post n°27

Re: Easter Event

karen_ni Mon Apr 09, 2012 5:09 pm

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

**Mbstr8k** Mon Apr 09, 2012 11:45 pm

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Post n°28

Re: Easter Event

Mbstr8k Mon Apr 09, 2012 11:45 pm

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

Any additional reply from support? I just sent my note to them.

engineer Tue Apr 10, 2012 12:24 am

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Post n°29

Re: Easter Event

engineer Tue Apr 10, 2012 12:24 am

I guess I have to send another note to them too. My game crashed, came up with a blank pop-up screen and then my event icon was gone. Phooey. Why can't their things just work???

**Admin** Tue Apr 10, 2012 12:48 am

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Post n°30

Re: Easter Event

Admin Tue Apr 10, 2012 12:48 am

engineer wrote:I guess I have to send another note to them too. My game crashed, came up with a blank pop-up screen and then my event icon was gone. Phooey. Why can't their things just work???

Let us know if they ever fix it for you.

DivaVampTina Tue Apr 10, 2012 3:29 am

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Post n°31

Re: Easter Event

DivaVampTina Tue Apr 10, 2012 3:29 am

I received a reply saying they sent my info to a specialist. So we shall see. I'm still collecting eggs and such just in case. At least I can get the Easter cakes if they don't fix it Rolling Eyes

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

DivaVampTina Tue Apr 10, 2012 7:10 am

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Post n°32

Re: Easter Event

DivaVampTina Tue Apr 10, 2012 7:10 am

I received another email with a "gift code" to restart the event. I followed their instructions and it didn't work. Tried the code again and ,obviously, says its already been used. I've emailed them again to see what now. I followed their instructions to the T and when that didn't work completely restarted my iPad. Nada...getting more frustrated now. Hopefully will hear back soon as their emails are coming from Moscow and it's morning there still. Actually just got one now. Will keep you posted.

Shanti72 wrote:I received a reply saying they sent my info to a specialist. So we shall see. I'm still collecting eggs and such just in case. At least I can get the Easter cakes if they don't fix it

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

Juud Tue Apr 10, 2012 3:17 pm

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Post n°33

Re: Easter Event

Juud Tue Apr 10, 2012 3:17 pm

My Faberge news item thingy is still missing. So I'm just collecting eggs for the easter cake and I've given up hope on assembling the Faberge egg. I have already lost too much time in useless discussions with GI-"support".

@Shanti72, good luck! I Hope GI manages to fix your problem.

karen_ni Tue Apr 10, 2012 5:58 pm

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Post n°34

Re: Easter Event

karen_ni Tue Apr 10, 2012 5:58 pm

Shanti72 wrote:I received another email with a "gift code" to restart the event. I followed their instructions and it didn't work. Tried the code again and ,obviously, says its already been used. I've emailed them again to see what now. I followed their instructions to the T and when that didn't work completely restarted my iPad. Nada...getting more frustrated now. Hopefully will hear back soon as their emails are coming from Moscow and it's morning there still. Actually just got one now. Will keep you posted.

Shanti72 wrote:I received a reply saying they sent my info to a specialist. So we shall see. I'm still collecting eggs and such just in case. At least I can get the Easter cakes if they don't fix it

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

I also received a "gift code" from support and also followed the directions precisely and mine didn't work either. Still no easter icon. I've given up on the whole event. My daughter also plays and she had an icon until about an hour ago and lost hers too, this was after almost having the whole egg assembled. I'm not sure what is going on. I emailed them back letting them know it didn't work but at this point I really don't care about it. I will focus on other things.

**Mbstr8k** Wed Apr 11, 2012 12:17 am

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Post n°35

End of Easter event?

Mbstr8k Wed Apr 11, 2012 12:17 am

Any idea when this event might end? I lost my event icon, so I can't remember if it showed a progress bar like beach quests do. I have tons of eggs, wondering if I should charge or keep intact in case I get credit for all that I collected....like the bikini quests gave credit for quantity found, not including what was either given away or charged.

Any thoughts? Suggestions?:-)

**Admin** Wed Apr 11, 2012 12:58 am

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Post n°36

Re: Easter Event

Admin Wed Apr 11, 2012 12:58 am

It ends sometime on the 20th or 21st, depending on when you logged in to receive the quest.

For me, it is on the 20th in the afternoon.

DivaVampTina Wed Apr 11, 2012 6:44 am

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Post n°37

Solved

DivaVampTina Wed Apr 11, 2012 6:44 am

After their request of a screenshot of my manor, they sent me a code within 10-15 minutes which gave me the reward for completing the assembling of the egg. I suggest all who have had issues to just email them. They have been really quick and great with me. They are in Moscow so I generally hear from them at this time of night/morning.
Tina flower

karen_ni wrote:

Shanti72 wrote:I received another email with a "gift code" to restart the event. I followed their instructions and it didn't work. Tried the code again and ,obviously, says its already been used. I've emailed them again to see what now. I followed their instructions to the T and when that didn't work completely restarted my iPad. Nada...getting more frustrated now. Hopefully will hear back soon as their emails are coming from Moscow and it's morning there still. Actually just got one now. Will keep you posted.

Shanti72 wrote:I received a reply saying they sent my info to a specialist. So we shall see. I'm still collecting eggs and such just in case. At least I can get the Easter cakes if they don't fix it

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

I also received a "gift code" from support and also followed the directions precisely and mine didn't work either. Still no easter icon. I've given up on the whole event. My daughter also plays and she had an icon until about an hour ago and lost hers too, this was after almost having the whole egg assembled. I'm not sure what is going on. I emailed them back letting them know it didn't work but at this point I really don't care about it. I will focus on other things.

**Mbstr8k** Wed Apr 11, 2012 9:57 am

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Post n°38

Re: Easter Event

Mbstr8k Wed Apr 11, 2012 9:57 am

Shanti72 wrote:After their request of a screenshot of my manor, they sent me a code within 10-15 minutes which gave me the reward for completing the assembling of the egg. I suggest all who have had issues to just email them. They have been really quick and great with me. They are in Moscow so I generally hear from them at this time of night/morning."

I also received a "gift code" from support and also followed the directions precisely and mine didn't work either. Still no easter icon. I've given up on the whole event. My daughter also plays and she had an icon until about an hour ago and lost hers too, this was after almost having the whole egg assembled. I'm not sure what is going on. I emailed them back letting them .

What exactly do you get for completing? I've forgotten. I just got my e-mail from my "favorite" support person, Lily. I'm trying to decide if I should pursue.

I like that they sent you the code for the end result though!! Very Happy

pianofingers Wed Apr 11, 2012 10:04 am

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Post n°39

Re: Easter Event

pianofingers Wed Apr 11, 2012 10:04 am

Was it a unique code, such as 1a2b3c, or did it seem like a generic code, like easter2?

DivaVampTina Wed Apr 11, 2012 10:14 am

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Post n°40

Re: Easter Event

DivaVampTina Wed Apr 11, 2012 10:14 am

It's a very individual code that can only be used for the person it's given to. I can't remember exactly what you get as it was a couple or so things. One being a charm good for 7 days of increased stuff (can't remember off hand exactly as I'm not near my ipad) as well as some "food" I believe. It's worth it to me:) I dealt with Lily also.

pianofingers wrote:Was it a unique code, such as 1a2b3c, or did it seem like a generic code, like easter2?

karen_ni Wed Apr 11, 2012 2:11 pm

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Post n°41

Re: Easter Event

karen_ni Wed Apr 11, 2012 2:11 pm

Never mind my post! I am editing this to add that I was able to successfully send them a screenshot and they also sent me a code to use that completed the egg. That was very nice of them and I am more than happy with their response.

Shanti72 wrote:After their request of a screenshot of my manor, they sent me a code within 10-15 minutes which gave me the reward for completing the assembling of the egg. I suggest all who have had issues to just email them. They have been really quick and great with me. They are in Moscow so I generally hear from them at this time of night/morning.
Tina

karen_ni wrote:

Shanti72 wrote:I received another email with a "gift code" to restart the event. I followed their instructions and it didn't work. Tried the code again and ,obviously, says its already been used. I've emailed them again to see what now. I followed their instructions to the T and when that didn't work completely restarted my iPad. Nada...getting more frustrated now. Hopefully will hear back soon as their emails are coming from Moscow and it's morning there still. Actually just got one now. Will keep you posted.

Shanti72 wrote:I received a reply saying they sent my info to a specialist. So we shall see. I'm still collecting eggs and such just in case. At least I can get the Easter cakes if they don't fix it

karen_ni wrote:

Shanti72 wrote:Yep
Happened to me last night. I sent a support request. They replied quickly asking for my device info and now I'm just waiting to hear back with good news I hope.

Juud wrote:My 'Easter News' button is gone... Anyone else having this problem? No clue on how to get to the Faberge assemble screen thingy now.

I also sent a support request and they also sent me the same reply asking for my device info. Hopefully they can get it restored before the event is over!

I also received a "gift code" from support and also followed the directions precisely and mine didn't work either. Still no easter icon. I've given up on the whole event. My daughter also plays and she had an icon until about an hour ago and lost hers too, this was after almost having the whole egg assembled. I'm not sure what is going on. I emailed them back letting them know it didn't work but at this point I really don't care about it. I will focus on other things.

Last edited by karen_ni on Wed Apr 11, 2012 3:14 pm; edited 1 time in total (Reason for editing : updated post)

**Admin** Wed Apr 11, 2012 5:01 pm

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Post n°42

Re: Easter Event

Admin Wed Apr 11, 2012 5:01 pm

Glad they are taking care of this for everyone.

Jae Thu Apr 12, 2012 1:13 am

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Post n°43

Re: Easter Event

Jae Thu Apr 12, 2012 1:13 am

Thanks for sharing this info! My Easter egg quest icon disappeared and I had initially decided to forgo trying to retrieve it but am now having second thoughts. Sounds like GI is on the right track Smile

LaVentosa Thu Apr 12, 2012 8:50 am

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Post n°44

Egg-wise

LaVentosa Thu Apr 12, 2012 8:50 am

just for statistics:
I contacted them yesterday evening, had Lilys answer this morning, sent her Screenshot & the Serial and got the Code for completing the Faberge Egg.
It was just the Egg - no food, but, now I can bake myself some cakes with all the Eggs I got in the meantime albino

That was pretty fast work but I'd still like it better if the game wasn't so buggy... Mad

karen_ni Thu Apr 12, 2012 8:07 pm

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Post n°45

Re: Easter Event

karen_ni Thu Apr 12, 2012 8:07 pm

For those who have gotten a good result from customer service, make sure you do the survey if they send you one ( I was emailed one) and let them know you are happy with the results. I know I was and I made sure I gave them positive feedback. I figure if they actually hear some good comments instead of people complaining all of the time, maybe they will be more likely to help when we need it!

**Admin** Thu Apr 12, 2012 9:04 pm

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Post n°46

Re: Easter Event

Admin Thu Apr 12, 2012 9:04 pm

Yes, I agree. Support does not do the programming. Blame the developers for the bugs.

**Mbstr8k** Fri Apr 13, 2012 12:23 am

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Post n°47

Re: Easter Event

Mbstr8k Fri Apr 13, 2012 12:23 am

LaVentosa wrote:just for statistics:
I contacted them yesterday evening, had Lilys answer this morning, sent her Screenshot & the Serial and got the Code for completing the Faberge Egg.
It was just the Egg - no food, but, now I can bake myself some cakes with all the Eggs I got in the meantime

That was pretty fast work but I'd still like it better if the game wasn't so buggy...

I got my code last night from Lily. The code also gave me the end result of completing the Faberge egg. When I went to my inventory the egg was there. Charm lasts seven days when you activate it. Happy I can now start charging my egg collections and not worry about finding anymore parts to assemble. Very Happy

LaVentosa Fri Apr 13, 2012 4:45 am

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Post n°48

Re: Easter Event

LaVentosa Fri Apr 13, 2012 4:45 am

@Mbstr8k (mhh.. have to concentrate to type that one... scratch

)
Yes - I as well gather my eggs and charge them now - and give the parts as gifts to my friends - so we are all happy cheers

@karen I did give them a positive feedback too, specially because they were really _very_ fast.

Seems to me support gets better when development is lacking.... Suspect

Jae Fri Apr 13, 2012 10:42 am

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Post n°49

Re: Easter Event

Jae Fri Apr 13, 2012 10:42 am

A kind friend gifted me the purple egg, the last one I needed to charge the collection. When I accepted it, it said I had the complete collection & was ready for charging. But the egg didn't make it into my collection...so disappointing.

**Mbstr8k** Fri Apr 13, 2012 2:08 pm

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Post n°50

Re: Easter Event

Mbstr8k Fri Apr 13, 2012 2:08 pm

Jae Gamer wrote:A kind friend gifted me the purple egg, the last one I needed to charge the collection. When I accepted it, it said I had the complete collection & was ready for charging. But the egg didn't make it into my collection...so disappointing.

I sent an egg to a friend and they said all that happened was that it opened and gave them parts. I sent using their wish list. I am sending my parts out, now that I've got the charm.

By the way, I just added you as a friend! :-). Thanks for telling me about your lead collars and helmets. :-) I'll need a few..... Let me know what I can do for you. (I also opened lead collars and have helped quite a few friends open the ocean room. Feels good to help them.)

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